Privacy Policy

At Florious, we respect your privacy and are committed to protecting your personal information. This policy explains what we collect, how we use it, and your rights.

What We Collect

When you interact with Florious (for example, by placing an order, signing up for our mailing list, or contacting us), we may collect:

Your name, email address, phone number, and delivery address
Payment details (processed securely by our payment providers — we do not store your card details)
Information about your purchases and preferences
Website usage information (through cookies and analytics tools such as Google Analytics)

How We Use Your Information

We use your information to:

Process and deliver your flower orders
Communicate with you about your order, delivery, or customer service queries
Send you marketing emails (only if you’ve subscribed — you can unsubscribe at any time)
Improve our website, products, and services

Sharing Your Information

We only share your information when necessary, such as with:

Payment providers (to process transactions)
Delivery services (to deliver your flowers)
Trusted third-party providers we use for email, marketing, and analytics

We do not sell or rent your personal information to anyone.

Cookies and Analytics

Our website uses cookies and similar technologies to help us improve your browsing experience and analyse website performance. You can choose to disable cookies through your browser settings, though this may affect how some parts of our website function.

Your Rights

You can:

Request access to the personal information we hold about you
Ask us to correct any inaccurate or outdated information
Request deletion of your personal information, except where we are legally required to keep it

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be published on this page, and the revised policy will take effect immediately upon posting.

Last updated: October 2025